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Help Center & FAQ
Payment & Orders
How to pay for orders ?
To pay for your order, you can use one of the following payment methods:
– Credit card (Visa, MasterCard, American Express)
– Debit card
– PayPal
– Wire transfer
– Other supported payment methods
What if payment fails ?
If your payment fails, please try the following steps:
1. Verify that your payment information is correct (card number, expiration date, CVV code).
2. Check if your card has sufficient funds or credit limit.
3. Try a different payment method.
4. Contact your bank or card issuer to ensure there are no restrictions or issues with your card.
If the problem persists, please contact our customer service team for assistance.
How to check order status ?
To check the status of your order, follow these steps:
1. Log in to your account on our website.
2. Navigate to the “My Orders” section.
3. Find your order and click on the “Order Details” link to view its current status.
You can also receive updates via email or SMS if you have opted in for notifications.
How to cancel an order ?
To cancel an order, please follow these steps:
1. Log in to your account on our website.
2. Go to the “My Orders” section.
3. Locate the order you want to cancel and click on the “Cancel Order” button.
4. Follow the prompts to confirm the cancellation.
Please note that once an order has been shipped, it cannot be canceled. In such cases, you can contact customer service to arrange for returns or exchanges.
How to request a refund?
To request a refund, please follow these steps:
1. Log in to your account on our website.
2. Go to the “My Orders” section.
3. Locate the order for which you want a refund and click on the “Request Refund” button.
4. Provide the reason for the refund and any additional information requested.
Our customer service team will review your request and notify you of the next steps. Refunds typically take 5-7 business days to process after approval.
Customer Service
How to contact customer service ?
To contact our customer service team, you can use one of the following methods:
1. Email: Send an email to info@qdylc.com. Please allow up to 24 hours for a response.
2. Phone: Call us at +1 626 438 7135.
What are the customer service hours ?
Our customer service team is available from 9 AM to 6 PM (China Beijing time), Monday to Friday. Outside of these hours, you can still contact us via email or social media, and we will respond as soon as possible.
How to submit feedback ?
To submit feedback, please follow these steps:
1. Log in to your account on our website.
2. Navigate to the “Feedback” section.
3. Click on the “Submit Feedback” button.
4. Provide your feedback and any additional information you think would be helpful.
Alternatively, you can send an email to info@qdylc.com or post your feedback on our official social media pages.
How to file a complaint or suggestion ?
To file a complaint or submit a suggestion, please follow these steps:
1. Log in to your account on our website.
2. Navigate to the “Complaints/Suggestions” section.
3. Click on the “Submit Complaint/Suggestion” button.
4. Provide a detailed description of your issue or suggestion and any relevant information.
Alternatively, you can send an email to info@qdylc.com or post your feedback on our official social media pages.
Logistics & Delivery
How to track logistics information ?
To track the logistics information of your order, please follow these steps:
1. Log in to your account on our website.
2. Navigate to the “My Orders” section.
3. Locate the order you want to track and click on the “Track Order” button.
4. You will be redirected to a tracking page where you can see the current status and details of your shipment.
You can also receive tracking updates via email or SMS if you have opted in for notifications.
What is the estimated delivery time ?
The estimated delivery time varies based on several factors, including the shipping method chosen, the destination, and any custom clearance delays. Typically, standard express shipping takes 5-7 business days, while sea shipping will take about one month time.
For specific delivery estimates, please refer to the estimated delivery date provided during checkout or check the tracking information for real-time updates.
How to change the delivery address ?
To change the delivery address for your order, please follow these steps:
1. Log in to your account on our website.
2. Navigate to the “My Orders” section.
3. Locate the order you want to update and click on the “Update Address” button.
4. Enter the new delivery address and save the changes.
Please note that address changes are only possible before the order has been shipped. If the order has already been shipped, you will need to contact customer service to arrange for a redirection or return.
How to track packages ?
To track your package, please follow these steps:
1. Log in to your account on our website.
2. Navigate to the “My Orders” section.
3. Locate the order you want to track and click on the “Track Order” button.
4. You will be redirected to a tracking page where you can see the current status and details of your shipment.
You can also track your package using the tracking number provided in your order confirmation email. Visit the carrier’s website (e.g., UPS, FedEx, DHL) and enter the tracking number to get real-time updates.
