Refund & Return Policy
Return Conditions
Items may be returned if they are:
– Damaged upon arrival.
– Incorrectly shipped (wrong item received).
– Not as described in the product listing.
Items that are not eligible for return include:
– Customized or personalized items.
– Items that have been used or damaged by the customer.
– Perishable goods.
Return Period
You may request a return within 30 days of receiving your order. Returns requested after this period will be considered on a case-by-case basis.
Return Process
To initiate a return, please follow these steps:
1. Contact our customer service team via email at info@qdylc.com or by phone at +1 626-438-7135 or +86 18561438658.
2. Provide your order number and reason for the return.
3. Follow the instructions provided for returning the item.
Refund Method
Refunds will be issued via the original payment method. Processing typically takes 3-5 business days after we receive the returned item.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrectly shipped. In such cases, we will cover the return shipping cost.
Customized & Special Items
Customized or special items may have specific return policies. Please contact us for more information.
Customer Service
For assistance with returns or any other inquiries, please contact our customer service team:
– Email: info@qdylc.com
– Phone: +1 626-438-7135 or +86 18561438658
– Business Hours: Monday-Friday, 9 AM – 6 PM (GMT+0)
